The vehicle involved in the transfer must be insured for all drivers: it’s as though you were lending your vehicle to a friend. As such, your insurance applies.
Don’t worry, all our drivers are experienced and licensed. ;-)
Unfortunately not: we can transport most of the vehicles that can be driven with a driving licence, except trailers, caravans, motorhomes...
We can carry out a vehicle transfer for a minimum of 70 km.
Please note that we will not be able to transfer your rental vehicle unless your rental agreement clearly states that you are authorised to have it driven by a third party.
If you have any doubts, it’s best to ask your rental agency.
For company cars, a formal written authorisation from your employer will be required.
Payment must be made at the latest one week (7 days) before the start date of your services with La Malle Postale.
We accept the following payment methods:
If you make a last minute reservation once on the way, we will ask you to make the payment by phone with your credit card number.
Any passenger transportation reservation may be cancelled by the customer under the following conditions:
- 48 hours before the service: without compensation
- 24 hours before the service: compensation owed by the customer to La Malle Postale in the amount of 50% of the price of the ordered service
- Within 24 hours of the service: compensation owed by the customer to La Malle Postale in the amount of 100% of the price of the ordered service
According to the cancellation conditions indicated above, any overpayment will be refunded to you.
An administrative fee of €5 will apply to any cancelled reservation.
Any reservation for luggage transportation may be cancelled under the following conditions:
- Until the prior evening, before 7pm: without compensation
- The prior evening after 7pm or the same day: compensation owed by the customer to La Malle Postale in the amount of 100% of the price of the ordered service
An administration fee of €5 will apply to any cancelled reservation.
By bank transfer: we’ll ask you to send us your IBAN by e-mail.
By credit card: for refunds of less than €50 (only in branches or by phone)
For everyone! Individuals, associations, companies and works councils, etc., for all of your trips with from 1 to 9 people per vehicle.
Don’t hesitate to contact us for more information or to directly book your mini-bus!
Nous vous proposons nos mini-bus Renault Trafic (version H1L2 pour les connaisseurs) pour une location de la demie-journée à la semaine complète (et même plus si besoin).
Il s'agit de véhicules 9 places qui peuvent être conduits avec un permis B.
Yes, services available on all stages of the routes where we provide regular shuttles: the Santiago de Compostela route (from Figeac to Le Puy), the Stevenson route and the Saint-Guilhem route.
If your desired stop isn’t included in our price lists, contact us to find out the times and prices.
Yes, and they usually ride for free*! It’s just a matter of letting us know when you make your reservation. Your pet will have to remain on the floor of the vehicle, without ever climbing onto the seats.
*if your pet is big enough to take the place of a person in the shuttle, an additional place will be charged.
Yes, but there is an extra charge of €10 to €15 per bike and per trip (depending on the trip). Remember to let us know when you make your reservation.
No, the transportation of your luggage is included in the shuttle price.
Our service is available at most of following accommodations, located in the immediate vicinity of your itinerary: hotels, cottages, bed and breakfast and camping sites. Other types of accommodations are excluded.
Before any transportation request, you must have confirmed the reservation of your accommodations.
We ask that luggage be available every morning at 8 AM in the accommodations where you have booked.
Your luggage is dropped off before 5 PM at the accommodations that you indicate to us.
As soon as possible! We advise you to let us know your route as soon as you’ve decided on it. Once you’ve taken all the necessary steps and book your accommodations, you can make your request.
Yes*. If you haven’t planned your trip, since you aren’t exactly sure of how your hike will go (depending on your fitness level, the weather, etc...), it’s always possible to call us the day before (until 7 PM) to arrange for your luggage to be transported the next day.
* Warning: this is only possible for certain routes:
Santiago de Compostela route from Le Puy to Cahors (also on the Rocamadour and Célé Valley variants)
St Guilhem route
Stevenson route
Luggage is generally transported in the “normal” direction of the hike.
However, in some cases, we can transport luggage in the opposite direction of the journey. Please contact us.
We recommend the use of luggage such as sports bags or backpacks, with dimensions not exceeding 60x30x40 cm. In any case, please ensure that the luggage can be easily transported in one hand.
We ask that each luggage item does not exceed 15 kg (13 kg on the Echappée Jurassienne), and includes a single bag.
In case of extra weight, you will be asked to lighten your luggage or use a second piece of luggage, which will be charged extra.
We can also provide you with a La Malle Postale bag to even out the contents of your “big bag”. We’ll then charge for a second piece of luggage for the rest of the trip.
When your luggage is picked up for the first time, it must be identified so that our driver can recognise it amongst the other luggage that may be present at your accommodations.
The name to be indicated on the labels must be that of the person who made the reservation – this applies regardless of the number of bags that will be transported!
If you’re returning with our shuttle the same day or if you leave by your own means, you may not have booked accommodations for the last day of your hike.
Don’t panic!
If you return with our shuttle, we’ll add a “Deposit” stopover so that the driver can keep your luggage until your return in the afternoon.
In the event that you leave by another means (car, train, etc.), then you’ll have to ask an accommodations provider to receive your luggage.
Important : for logistical but also security reasons, we cannot drop off your luggage in tourist offices, train stations, town halls...
Le service de stationnement est ouvert à tous les clients souhaitant bénéficier de la navette retour avec La Malle Postale.
Il est réservé aux véhicules légers.
Nous vous donnerons les indications pour stationner votre véhicule sur notre plateforme et une navette vous raccompagnera au Puy-en-Velay.
Quelques formalités administratives à effectuer lors de votre arrivée et vous pourrez partir randonner en toute sérénité.
To book our services, you must create an account on our site.
To do this, click on the “My Account” tab at the top right, then on “create an account” at the bottom right in the pop-up that opens.
Utilisez la fonctionnalité "mot de passe oublié" dans le formulaire de connexion. Nous vous enverrons un email pour réinitialiser votre mot de passe.
Contact us and we’ll try to find the e-mail attached to your account.
La Malle Postale will accompany you on the hiking trails :
tous nos itinérairesOur services for traveling light
